Process

  1. To initiate a refund, contact our support team at [your support email] with your order details.
  2. Once approved, you will receive instructions on returning the item (if applicable).
  3. Refunds will be processed to the original payment method within 5-10 business days after the item is received and inspected.

2. Return & Exchange Policy

We accept returns and exchanges under the following conditions:

  • The return request must be made within 3 days of receiving the item.
  • The item must be in its original, unused condition with all tags and packaging intact.
  • The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).

Return Process

  1. Contact our support team at [your support email] with your order details and reason for return.
  2. Once approved, ship the item to the address provided by our team.
  3. Upon inspection, we will process an exchange or issue a refund as per your preference.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos as proof. We will arrange for a replacement or issue a full refund.

4. Cancellations

  • Orders can be canceled within 24 hours of placing them.
  • If the order has already been processed or shipped, cancellation is not possible.

5. Contact Us

For refund, return, or exchange inquiries, please contact us at [your support email].